Re:Spark Agency Ltd. ("we", "us", "our") is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
1 Who We Are
Re:Spark Agency Ltd. is the data controller for personal data collected through our website and in the course of providing our services.
- Company name: Re:Spark Agency Ltd.
- Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
- Company registration number: 17077461
- Contact email: hello@respark.agency
- Website: https://respark.agency
- ICO: 00013549008
2 What Personal Data We Collect
2.1 Data You Provide to Us
We collect personal data that you voluntarily provide when you:
- Submit an enquiry or contact form on our website (via Formspree)
- Subscribe to our services
- Communicate with us by email or other means
- Sign up to our marketing communications
The personal data we may collect includes:
- Full name and job title
- Business name and address
- Email address
- Phone number
- Payment information (processed by Stripe — we do not store card details)
- Communications and correspondence
2.2 Data We Collect Automatically
When you visit our website, we automatically collect certain technical and usage data through cookies and analytics tools, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time on site, and referral source
- Interaction data (clicks, scrolls, form completions)
Please see our Cookie Policy for full details.
3 How We Use Your Personal Data
We use personal data for the following purposes and on the following legal bases:
(a) Providing Services — Legal basis: Contract
- To deliver the subscription services you have purchased
- To manage your account, billing, and communications
- To respond to your enquiries
(b) Legitimate Interests — Legal basis: Legitimate Interests
- To improve our website, services, and marketing
- To analyse website usage and performance
- To prevent fraud and ensure security
- To maintain business records
(c) Marketing — Legal basis: Consent or Legitimate Interests
- To send you marketing communications about our services where you have provided consent or where we have a legitimate interest as a B2B provider
- You may opt out of marketing at any time by clicking "unsubscribe" in any email or contacting us at hello@respark.agency
(d) Legal Compliance — Legal basis: Legal Obligation
- To comply with applicable laws, regulations, and court orders
4 Third Parties We Share Data With
We share personal data only where necessary and with appropriate safeguards:
We use Stripe to process subscription payments. Stripe collects and processes payment card data directly. We do not store card details. Stripe is a certified PCI DSS Level 1 service provider.
stripe.com/gb/privacyWe use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised usage data. We have enabled IP anonymisation. Data may be transferred to the USA under Google's Standard Contractual Clauses.
policies.google.com/privacyWe use Meta Pixel on our website to measure the effectiveness of our advertising on Facebook and Instagram. Meta may use cookies and device identifiers to match your activity with your Meta account.
facebook.com/privacy/policyWe use an email marketing platform to send marketing communications to subscribers. Your name and email address are stored with this provider. You may opt out at any time via the unsubscribe link in any email.
brevo.com/legal/privacypolicyContact form submissions on our website are processed by Formspree. Form data (including your name and email) is transmitted to and stored by Formspree in accordance with their privacy policy.
formspree.io/legal/privacy-policy5 International Data Transfers
Some of our third-party service providers (including Google, Meta, and Formspree) are based in the United States. When we transfer personal data to the USA or other countries outside the UK, we ensure that appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office
- Adequacy decisions
- Other lawful transfer mechanisms
If you would like further information about international transfers of your data, please contact us at hello@respark.agency.
6 Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law:
- Client account and contract data: 7 years from the end of the contract (for tax and legal compliance purposes)
- Marketing and enquiry data: Until you withdraw consent or object, or 3 years from last interaction
- Website analytics data: As per Google Analytics retention settings (default 26 months)
- Payment records: 7 years (HMRC requirement)
7 Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data in certain circumstances.
Request that we limit how we use your data.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
We do not make automated decisions with legal or significant effects.
To exercise any of these rights, please contact us at hello@respark.agency. We will respond within one (1) calendar month. We may need to verify your identity before processing your request.
8 Complaints
If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first at hello@respark.agency.
9 Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- Encrypted data transmission (HTTPS)
- Access controls and user authentication
- Regular security reviews
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website. We encourage you to review this page periodically.