Client Content & Portfolio Usage Policy

By subscribing to our services, the Client grants the Agency a non-exclusive, royalty-free, worldwide licence to display the Client's name, logo, and brand assets on the Agency's website, social media channels, pitch decks, and other marketing materials for the purpose of identifying the Client as a customer of the Agency.

The Agency shall use the Client's brand assets in accordance with any brand guidelines provided by the Client and shall not alter, distort, or misrepresent the Client's brand.

If the Client does not wish their brand assets to be displayed, the Client must notify the Agency in writing at hello@respark.agency within thirty (30) days of the commencement of their subscription or within thirty (30) days of any specific asset being published. The Agency shall remove the relevant assets within fourteen (14) days of receiving such notice.

Where a Client provides a testimonial, review, or endorsement ("Testimonial") to the Agency — whether verbally, in writing, via email, or through any online platform — the Client grants the Agency a non-exclusive, perpetual, royalty-free licence to publish, reproduce, and distribute that Testimonial in the Agency's marketing materials, website, social media, and sales collateral.

Testimonials will be attributed to the Client's name, job title, and company name as agreed. The Agency will not alter the substantive meaning of any Testimonial.

The Client warrants that any Testimonial provided is accurate, reflects their genuine experience, and does not violate any applicable law or third-party rights.

The Client may request the removal of a Testimonial at any time by contacting hello@respark.agency. The Agency will use reasonable endeavours to remove the Testimonial from its digital channels within fourteen (14) days, although removal from third-party platforms may take longer.

The Agency may feature Deliverables produced for the Client as work samples, case studies, or portfolio pieces on its website, social media, and in sales and marketing materials.

For standard, non-confidential Deliverables (such as graphic design, social media posts, and published advertisements), the Agency may display such work under the portfolio licence granted in the Terms and Conditions of Service (clause 4.6) without requiring additional consent.

For detailed case studies that include performance data, strategy information, revenue figures, or other commercially sensitive information, the Agency will seek the Client's prior written consent before publication. The Client may approve, request amendments, or decline publication of such case studies.

If the Client has designated certain projects or information as confidential, the Agency shall not feature such projects in public-facing materials without the Client's explicit written consent.

Where the Client notifies the Agency in writing that specific Deliverables or project information are confidential prior to or during the creation of such work, the Agency shall not feature that work in its portfolio or marketing materials without the Client's explicit written consent.

General confidentiality provisions are set out in the Terms and Conditions of Service.

Where the parties have entered into a separate non-disclosure agreement (NDA), the terms of that NDA shall prevail in the event of any conflict with this Policy.

Clients wishing to opt out of portfolio usage entirely — including brand asset display, testimonials, and work samples — may do so by providing written notice to hello@respark.agency. A complete portfolio opt-out may be agreed in writing between the parties.